Q: How long will it take to receive my order?
A: Allow 1-2 weeks for personalised orders, depending on where you live. When ordering a personalised print the process goes like this: Shortly after ordering you will receive an email with an image of your custom print. Once you have confirmed that the details are correct, the image will be printed and shipped within 2 business days. Shipping is via Priority Post from France who quote shipping times as the following: Europe 1-4 days, The rest of the world 5-10 days.
Q: Where do you ship to?
Q: Tell me more about shipping?
A: This shop uses Priority Post. Orders are shipped within 2 business days of receiving payment or after receiving customer confirmation of a personalised order.
Estimated shipping times
1-4 business days within Europe
4-10 business days for the rest of the world
Goods are shipped in protective packaging to avoid damage.
Q: How do I personalise a print?
A: 1.Click on ADD TO CART
2. Add the name to appear on your print.
3. Select the text colour.
3. You will receive an email with an image of your print for confirmation before printing.
Q: Can I have a print without text?
A: Yes! After clicking ADD TO CART you can simply put "no name" in the text field space. The cost is the same for text or no text.
Q: Can I personalise a print with text other than a name?
A: Yes! There is not a lot of space for text, but if you would like the date of birth for example, just add it in the personalised text box when you order. If the text is too long I may be able to adjust the text size slightly to make it fit.
Q: How do I pay?
A: Payment is by credit card. This shop uses Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. For more information click here.
Q: Payment security?
A: This shop uses Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. For more information click here.
Q: Returns and Refunds?
A: Contact Cassandra Allen Illustration within 7 days upon receiving the item(s) if there is a problem. A refund can be arranged once the order is returned to Cassandra Allen. Shipping charges are at the cost of the customer.
Q: What kind of paper is used for the personalised prints?
A: Hahnemuhle Fine Art Ink Jet Paper 305gsm Photo Rag Ultra Smooth 100% Cotton white.
Q: Can I copy or reproduce the print?
A: No. The copyright remains with Cassandra Allen even after purchase. Reproduction of any illustration or image is not permitted. Please contact me if you have a question about this.