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FAQ

If you cannot find the answer to your question here, please contact me.

How long will it take to receive my print?

Allow 1-2 weeks for customised orders, depending on where you live. When ordering a personalised print the process goes like this: Shortly after ordering, you will receive an email with an image of your custom print. Once you have confirmed that the details are correct, the image will be printed and shipped within 2 business days. Shipping is via Priority Post from France who quote shipping times as the following: Europe 1-3 days, The rest of the world 4-7 days.

Where do you ship to?

Worldwide.

Tell me more about shipping please?

This shop uses Priority Post. Orders are shipped within 2 business days of receiving payment or after receiving customer confirmation of a customised order.

Estimated shipping times
1-3 business days within Europe
4-7 business days for the rest of the world

Goods are shipped in protective packaging to avoid damage. Orders are sent to to the shipping address mentioned on your payment receipt. If you want me to ship somewhere else, please contact me immediately.

How do I personalise a print?

Choose the design you want then:
1. Select the text colour from the drop-down menu.
2. In the text box write the name to appear on the print, and/or other text such as date of birth etc.
3. Within 24 hours you will receive an email with an image of your print for confirmation before printing.

Can I have a print without any text?

Yes! In the drop-down menu for the text colour options, select “no text”.
The cost is the same for text or no text.

Can I add other text, not just a name?

Yes! There is not a lot of space for text, but if you would like the date of birth, a small poem, a nickname, etc, just add it in the text box when you order. If the text is too long we can work on adjusting the the font size a little.

How can I pay for my order?

This shop uses PayPal. Don’t have a PayPal account? Pay with your credit card as a PayPal guest.

Payment security?

All payment transactions for this shop go through PayPal. PayPal accepts all major credit cards and is a fast, easy and more secure way of shopping online. Don’t have a PayPal account? Pay with your credit card as a PayPal guest.

Refunds and returns

Please contact Cassandra Allen within 7 days upon receiving the item(s) if there is a problem. A refund can be arranged once the order is returned to Cassandra Allen. Shipping charges are at the cost of the customer.

What kind of paper do you use?

Hahnemuhle FineArt InkJet Paper 305gsm Photo Rag Ultra Smooth 100% Cotton white.

Can I copy or reproduce the print?

No. The copyright remains with the artist even after the purchase. Reproduction of any illustration or image is not permitted. Please contact me if you have a question about this.