Payment

Payment is by credit card. This shop uses Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. For more information click here.

Copyright

Please do not makes copies of my work without my permission. The copyright remains with Cassandra Allen even after the purchase. Reproduction of any illustration or image is not permitted. Please contact Cassandra Allen if you have a question about this.

Shipping

Orders are shipped by Priority Post from France within 2 business days of receiving payment or after receiving customer confirmation of a personalised order. Goods are shipped in protective packaging to avoid damage.

Shipping time

(Estimated by the French Post)
1-2 business days within France
2-3 business days within Europe
5-10 business days for the rest of the world

Taxes and Duties

Taxes, duties or customs fees which may occur are the responsibility of the customer.

Returns

Please contact Cassandra Allen within 7 days upon receiving the item(s) if there is a problem. A refund can be arranged once the order is returned to Cassandra Allen. Shipping charges are at the cost of the customer.

Frames

Frames are not included with the print, for reasons of breakage and to reduce postage costs. However Ikea Ribba frames work well as a low cost option. For A4 20cm x 30cm prints I suggest the Ikea Ribba frame exterier size 30 x 40cm or larger.